Contact Us
I am a Dealer
Marketing/Dealer Services:
For dealer questions regarding the Buy Program™, deal status, or local rep contact information:
(888) 8-YES-YES (1-888-893-7937)

Title/DMV Department:
For status of paid off titles (please allow ten business days after payoff for status update):
(888) 8-YES-YES (1-888-893-7937)

PO Box 997592
Sacramento, CA 95899

Insurance Department:
For claims and payment adjustments
(866) 619-2524

Customer Service:
To get a payoff amount on a current
Westlake loan:
(888) 8-YES-YES (1-888-893-7937)

For dealer questions about pending deals
(888) 8-YES-YES (1-888-893-7937)

For the Verification Department (regarding customer interviews)
(866) 619-2521
I have a Westlake Loan
Customer Service:
For any questions on your account including payoffs, payments, and personal info updates. Please have your account number ready.
(888) 739-9192

Business Hours:
Monday - Friday: 5 am - 7 pm PST
Saturday: 5 am - 2 pm PST

Insurance Department:
For claims and payment adjustments
(866) 619-2524

Frequently Asked Quesions:
Visit our FAQ page

Customer Complaints:
Important: This is not for the submission of account updates, inquiries or payment arrangements. These requests will not be accepted nor processed via email. Please call the Customer Service Center at 888-739-9192 for further assistance.

Disputes submitted will be responded within 10 working days via phone or Standard U.S. Mail. Please include your name and account number. Thank you for your submission.

Email Westlake Customer Care

Mail:  Westlake Customer Care
          P. O. Box 76809
          Los Angeles, CA 90076-0809

Connect With Us:

For Loan Customers
For all Westlake loan questions, please login and use the WESTLAKE: MY ACCOUNT contact form. For security purposes, we cannot answer loan questions using the general form below.

For Dealerships
Please use this form for general questions and dealer inquiries.

Dealership Name*
First Name*
Last Name*
Check for missing field(s)