Contact Us by Phone

(888) 739-9192

To make a payment or chat with us

Hours (PST)

Mon – Fri 5:00am – 9:00pm

Sat & Sun 5:00am – 2:00pm

Contact Us By Mail

Westlake Customer Care 

Customer Care

This includes complaints, credit disputes, title concerns, general customer service mail. Payments should not be mailed to this mailbox.

P.O. Box 76809
Los Angeles, CA 90054-0809

Monthly Payment

Standard US Mail 
Monthly Payment Mailing Address via Standard US Mail

Please make checks payable to Westlake Financial Services and include the payment stub at the bottom of your monthly statement. Please also write your account number on the check.

Westlake Financial

P.O. Box 54807
Los Angeles, CA 90054-0807

Overnight / Express Mail 
Monthly Payment Mailing Address via Overnight / Express Mail

Please make checks payable to Westlake Financial Services and include the payment stub at the bottom of your monthly statement. Please also write your account number on the check.

Westlake Financial

ATTN: LBX# 71911
3440 Flair Drive
El Monte, CA 91731

Insurance Payments

Standard US Mail 
Payoffs and Insurance Related Payments via Standard US Mail

Trade-In Payoffs, Refinance Payoffs, Total Loss checks, Recovery payments, Warranty refunds, and DMV/title related refunds.If you would like us to send the title to a 3rd party, please provide written authorization including an address where the title should be sent.Please include your billing payment slip or your Westlake account number on authorization.

Westlake Financial

P.O. Box 847476
Los Angeles, CA 90084-7476 

Overnight / Express Mail

Westlake Financial

ATTN: LBX# 847476
3440 Flair Drive
El Monte, CA 91731

Payoffs Payments

Standard US Mail 
Payoffs and Insurance Related Payments via Standard US Mail

Trade-In Payoffs, Refinance Payoffs, Total Loss checks, Recovery payments, Warranty refunds, and DMV/title related refunds.If you would like us to send the title to a 3rd party, please provide written authorization including an address where the title should be sent.Please include your billing payment slip or your Westlake account number on authorization.

Westlake Financial

P.O. Box 843082
Los Angeles, CA 90084-3082

Overnight / Express Mail 
Payoffs and Insurance Related Payments via Overnight / Express Mail

Mail any monthly payment, payoff, insurance related payment that is sent via Fedex, UPS, or certified mail needing a signature upon delivery. Please make sure account number is written on the check.

Westlake Financial

ATTN LBX #73082
3440 Flair Drive
El Monte, CA 91731

Credit Reporting & California Consumers

Credit Reporting Disputes

If you have a dispute with the credit reporting of your account, please submit your direct dispute to the address below.

Westlake Financial
P.O. Box 76814
Los Angeles, CA 90076

Marketing/Dealer Services
For dealer questions regarding the Buy Program™, deal status, or local rep contact information:

(888) 8-YES-YES (1-888-893-7937)
Insurance Department
For claims

(866) 619-2524
Customer Service
To get a payoff amount on a current Westlake loan:

(888) 8-YES-YES (1-888-893-7937)
Title/DMV Department
For status of paid off titles (please allow ten business days after payoff for status update):

(888) 8-YES-YES (1-888-893-7937)

P.O Box 997592 Sacramento, CA 95899
Originations
For dealer questions about pending deals

(888) 8-YES-YES (1-888-893-7937)

For the Verification Department (regarding customer interviews)

(866) 619-2521

Deal Submission Addresses

Westlake Financial
4054 Willow Lake Blvd, Suite 2083
Memphis, TN 38153
Westlake Financial
4054 Willow Lake Blvd, Suite 2083
Memphis, TN 38118

Ancillary Product Refunds

Standard US Mail 
Payoffs and Insurance Related Payments via Standard US Mail

Trade-In Payoffs, Refinance Payoffs, Total Loss checks, Recovery payments, Warranty refunds, and DMV/title related refunds.If you would like us to send the title to a 3rd party, please provide written authorization including an address where the title should be sent.Please include your billing payment slip or your Westlake account number on authorization.

Westlake Financial

P.O. Box 847476
Los Angeles, CA 90084-7476

Overnight / Express Mail

Westlake Financial

ATTN: LBX# 847476
3440 Flair Drive
El Monte, CA 91731

Westlake Account Payoffs – Dealers/3rd Parties

Standard Mail
PO Box 843082
Los Angeles, CA 90084
Westlake Financial
Dept 73082
3440 Flair Drive
El Monte, CA 91731

Please use this form for general questions and dealer inquiries