I am a Dealer
Marketing/Dealer Services:
For dealer questions regarding the Buy Program™, deal status, or local rep contact information:
(888) 8-YES-YES (1-888-893-7937)
Title/DMV Department:
For status of paid off titles (please allow ten business days after payoff for status update):
(888) 8-YES-YES (1-888-893-7937)
PO Box 997592
Sacramento, CA 95899
Insurance Department:
For claims and payment adjustments
(866) 619-2524
Customer Service:
To get a payoff amount on a current
Westlake loan:
(888) 8-YES-YES (1-888-893-7937)
Originations:
For dealer questions about pending deals
(888) 8-YES-YES (1-888-893-7937)
For the Verification Department (regarding customer interviews)
(866) 619-2521
Deal Submission Addresses:
Using FedEx:
Westlake Financial Services
4054 Willow Lake Blvd
#2083 Memphis, TN 38153
Using UPS or USPS:
Westlake Financial Services
3268 Progress Way
Wilmington, OH 45177
Westlake Account Payoffs – Dealers/3rd Parties
Standard Mail
PO Box 843082
Los Angeles, CA 90084
Overnight (FEDEX/UPS)
Dept 73082
3440 Flair Drive
El Monte, CA 91731
I have a Westlake Loan
Contact Info
Customer Service: (888) 739-9192
Customer Care
Contact Us by Email
Complaint: WestlakeCustomerCare@westlakefinancial.com
Credit Dispute: CreditBureaus@westlakefinancial.com
Title Concern: WFScustomerservice@westlakefinancial.com
Contact Us by Mail
Customer Care
Westlake Customer Care
P.O. Box 76809
Los Angeles, CA 90054-0809
Customer Care
This includes complaints, credit disputes, title concerns, general customer service mail. Payments should not be mailed to this mailbox.
Payment Mailing Address
Westlake Financial Services
P.O. Box 54807
Los Angeles, CA 90054-0807
Payment Mailing Address
Please make checks payable to Westlake Financial Services and include the payment stub at the bottom of your monthly statement. Please also write your account number on the check.
Payoff and Insurance Related Payments
Westlake Financial Services
Attn: Insurance Department
P.O. Box 843082
Los Angeles, CA 90084
Payoff and Insurance Related Payments
Trade-In Payoffs, Refinance Payoffs, Total Loss checks, Recovery payments, Warranty refunds, and DMV/title related refunds.
Overnight / Express Mail
Westlake Financial Services
ATTN: LBX # 73082
3440 Flair Drive
El Monte, CA 91731
Overnight / Express Mail
Mail any monthly payment, payoff, insurance related payment that is sent via Fedex, UPS, or certified mail needing a signature upon delivery. Please make sure account number is written on the check.
Customer Service Business Hours (Pacific Time)
Monday – Friday: 5:00am – 7:00pm Saturday and Sunday: 5:00am – 2:00pm
QUESTIONS & CONCERNS
For Loan Customers
For all Westlake loan questions, please login and use the WESTLAKE: MY ACCOUNT contact form. For security purposes, we cannot answer loan questions using the general form below.
Go to WESTLAKE: MY ACCOUNT
For Dealerships
Please use this form for general questions and dealer inquiries.
