Contact Us - Westlake Financial

Contact Us

I am a Dealer

Marketing/Dealer Services:
For dealer questions regarding the Buy Program™, deal status, or local rep contact information:
(888) 8-YES-YES (1-888-893-7937)

Title/DMV Department:
For status of paid off titles (please allow ten business days after payoff for status update):
(888) 8-YES-YES (1-888-893-7937)

PO Box 997592
Sacramento, CA 95899

Insurance Department:
For claims and payment adjustments
(866) 619-2524

Customer Service:
To get a payoff amount on a current
Westlake loan:
(888) 8-YES-YES (1-888-893-7937)

Originations:
For dealer questions about pending deals
(888) 8-YES-YES (1-888-893-7937)

For the Verification Department (regarding customer interviews)
(866) 619-2521

Deal Submission Addresses:

Using FedEx:
Westlake Financial
4054 Willow Lake Blvd
#2083 Memphis, TN 38153

Using UPS or USPS:
Westlake Financial
3268 Progress Way
Wilmington, OH 45177

Westlake Account Payoffs – Dealers/3rd Parties

Standard Mail
PO Box 843082
Los Angeles, CA 90084

Overnight (FEDEX/UPS)
Dept 73082
3440 Flair Drive
El Monte, CA 91731


I have a Westlake Loan

Contact Info


Customer Service: (888) 739-9192

Customer Care

Contact Us by Email

CCPA
Complaint
Credit Dispute
Title Concern

Contact Us by Mail

Customer Care  
Westlake Customer Care
P.O. Box 76809
Los Angeles, CA 90054-0809
Customer Care
This includes complaints, credit disputes, title concerns, general customer service mail. Payments should not be mailed to this mailbox.

Monthly Payment Mailing Address via Standard US Mail
Westlake Financial
P.O. Box 54807
Los Angeles, CA 90054-0807
Monthly Payment Mailing Address via Standard US Mail
Please make checks payable to Westlake Financial Services and include the payment stub at the bottom of your monthly statement. Please also write your account number on the check.

Monthly Payment Mailing Address via Overnight / Express Mail  
Westlake Financial
ATTN: LBX# 71911
3440 Flair Drive
El Monte, CA 91731
Monthly Payment Mailing Address via Overnight / Express Mail
Please make checks payable to Westlake Financial Services and include the payment stub at the bottom of your monthly statement. Please also write your account number on the check.

Insurance Related Payments via Standard US Mail  
Westlake Financial
P.O. Box 847476
Los Angeles, CA 90054-0807

Payoffs Related Payments via Standard US Mail  
Westlake Financial
P.O. Box 76809
Los Angeles, CA 90076-0809
Payoffs and Insurance Related Payments via Standard US Mail
Trade-In Payoffs, Refinance Payoffs, Total Loss checks, Recovery payments, Warranty refunds, and DMV/title related refunds.
If you would like us to send the title to a 3rd party, please provide written authorization including an address where the title should be sent.
Please include your billing payment slip or your Westlake account number on authorization.

Insurance Related Payments via Overnight / Express Mail
Westlake Financial
ATTN: LBX # 847476
3440 Flair Drive
El Monte, CA 91731

Payoffs Related Payments via Overnight / Express Mail
Westlake Lockbox Services
Dept 3082
3440 Flair Drive
El Monte, CA 91731Payoffs and Insurance Related Payments via Overnight / Express Mail
Mail any monthly payment, payoff, insurance related payment that is sent via Fedex, UPS, or certified mail needing a signature upon delivery. Please make sure account number is written on the check.


Customer Service Business Hours (Pacific Time)

Monday – Friday: 5:00am – 9:00pm Saturday and Sunday: 5:00am – 2:00pm

 


QUESTIONS & CONCERNS

 

For Loan Customers

For all Westlake loan questions, please login and use the WESTLAKE: MY ACCOUNT contact form. For security purposes, we cannot answer loan questions using the general form below.
Go to WESTLAKE: MY ACCOUNT

For California Residents:

California Consumer Privacy Act (CCPA) Request

For Dealerships
Please use this form for general questions and dealer inquiries.