Customer FAQ

Westlake provides several convenient methods for paying your bill:

Online/Automatic

• Recurring Payments (Free of Charge)
  Set up recurring payments every month from your Checking/Savings account. You may sign up for this option by clicking here.
  
• Online Payments
  • Checking or Savings (Free of Charge)
    You may pay through MyAccount using your Checking/Savings account. If you wish to make a payment, please click here.
    
  • Debit or ATM (Processing Fee: $5.00)¹
    You may pay through MyAccount using your Debit and ATM Card. If you wish to make a payment, please click here.
    
• Automated Phone System
  • Checking or Savings (Processing Fee: $5.00)¹
    You may make a payment using the automated system using your Checking/Savings account. To use the automated system, please call (888) 739-9192.
    
  • Debit or ATM (Processing Fee: $5.00)¹
    You may make a payment using the automated system using your Debit, or ATM card. To use the automated system, please call (888) 739-9192.

¹ Please note that processing fee is not assessed in some states. Depending on the state you reside in, you may be assessed a processing fee of $5.00 by a third-party processor or Westlake. To find out which is applicable to you, please check your next bank statement.

Agent

• Phone Payments (Processing Fee: $5.00)¹
  You may pay over the phone with a live representative using your Checking/Savings account, Debit, or ATM card. If you’d like to make a payment, please call (888) 739-9192.

¹ Please note that processing fee is not assessed in some states. Depending on the state you reside in, you may be assessed a processing fee of $5.00 by a third-party processor or Westlake. To find out which is applicable to you, please check your next bank statement.

Walk In

MoneyGram (Processing Fee: $9.95)

You may call (800) MONEYGRAM or visit www.moneygram.com to obtain the nearest location. You will need the following information:

Company: Westlake Financial
City: Los Angeles
Code: 2603

Check Free (Processing fee starts at $1.50, can vary by your state)
Please contact our Customer Service department (888) 739-9192 for payment locations.

Pay Near Me (Processing Fee: $3.99)
You can sign up for this service at paynearme.com/Westlake, you will need your Westlake account number and your 5 digit zip code. You can choose to receive either an email or text message that contains a link to a barcoded pay slip that can be printed or sent to your phone. You will then be able to use this slip and make your payment(s) at any 7-Eleven or Family Dollar location. To find a location near you, please go to www.paynearme.com/location. Pay Near Me excluded states: New Mexico, Hawaii and Oklahoma.

Please mail all payments to:

(Be sure to include your account number on your check or money order.)

Monthly Payments:

Via Standard US Mail 
Westlake Financial
P.O. Box 54807
Los Angeles, CA 90054-0807

Via Overnight / Express Mail 
Westlake Financial
ATTN: LBX# 71911
3440 Flair Drive
El Monte, CA 91731

Loan Payoffs Related Payments:

Via Standard US Mail 
Westlake Financial
P.O. Box 843082
Los Angeles, CA 90084-3082

Via Overnight / Express Mail 
Westlake Lockbox Services
ATTN LBX #73082
3440 Flair Drive
El Monte, CA 91731

Insurance Related Payments:

Via Standard US Mail 
Westlake Financial
P.O. Box 847476
Los Angeles, CA 90084-7476

Via Overnight / Express Mail
Westlake Financial
ATTN: LBX # 847476
3440 Flair Drive
El Monte, CA 91731

Please call Customer Service and speak with a Customer Service representative (888-739-9192) or access WESTLAKE: MY ACCOUNT.

You can also fill out the Contact Us form after logging into WESTLAKE: MY ACCOUNT.

Please call Customer Service and speak with a Customer Service representative (888-739-9192) or access WESTLAKE: MY ACCOUNT.

You can also fill out the Contact Us form after logging into WESTLAKE: MY ACCOUNT.

Please call Customer Service and speak with a Customer Service representative (888-739-9192) or access WESTLAKE: MY ACCOUNT.

You can also fill out the Contact Us form after logging into WESTLAKE: MY ACCOUNT.

Please call Customer Service and speak with a Customer Service representative (888-739-9192) or access WESTLAKE: MY ACCOUNT.

You can also fill out the Contact Us form after logging into WESTLAKE: MY ACCOUNT.

Please call Customer Service and speak with a Customer Service representative (888-739-9192) or access WESTLAKE: MY ACCOUNT.

You can also fill out the Contact Us form after logging into WESTLAKE: MY ACCOUNT.

Please endorse the check, include the loan account number, insurance estimate, and return it to us at the appropriate address below:

Standard U.S. Mail
All Companies
P.O. Box 847476
Los Angeles, CA 90084-7475

or Overnight/Express Mail
All Companies
ATTN: LBX# 847476
3440 Flair Drive
El Monte, CA 91731

When the endorsed check is received, we will contact your repair facility to assist with processing your claim and request the necessary documents, which are:
– Repair facility Form W-9 (2018 version or newer) or EIN letter from the IRS
– Insurance estimate
– Final detailed invoice or repairs completed (invoice must include full VIN)

To expedite your claim, have your repair facility email these documents to [email protected]. Include your loan account number on all documents. Once all documents are received, reviewed, and approved, a check will be sent via FedEx to the repair facility. The repair facility may also contact us at (866) 600-5449 for any questions or concerns during the claim.