Customer Service

For dealer questions regarding the Buy Program, deal status, or local rep contact information

Customer Service: (888) 8-YES-YES (888-893-7937)

To get a payoff amount on a current Westlake loan

Get a Westlake Payoff Quote online here

Westlake Payoff Customer Service Hotline: (888) 739-9192

Customer Service Business Hours

Monday – Friday: 5:00 AM – 9:00 PM (PST)

Saturday – Sunday: 5:00 AM – 2:00 PM (PST)

Deals and Funding

Verification Department Number (Regarding Customer Interviews)

(866) 619-2521 (Please note app #)

Email STIPS

[app#]@UW.westlakefinancial.com

e.g., [email protected]

FedEx Complete Deals to

4054 Willow Lake Blvd Suite 2083,

Memphis, TN 38153

UPS or USPS Complete Deals to

3268 Progress Way

Wilmington, OH 45177

Titles

Titles Department

Email registration and lien to [app#]@titles.westlakefinancial.com

e.g., [email protected]

Title Department Phone

(323) 692-8404

Send VIN Corrections to:

[email protected]

Lien Holder Information

Westlake Financial Services

P.O. Box 997592

Sacramento, CA 95899-7592

Flat Cancellation

[email protected]

Insurance

Insurance Department 

For questions about claims, payment adjustments, warranty buybacks, or Secure One

(866) 619-2524