Customer FAQ

Westlake provides several convenient methods for paying your bill:

  1. You can mail back your statement pay stub and pay via check or money order (be sure to write your account number on your check). See next question for mailing address.
  2. In certain states, you can take the bottom portion of your statement and go to the listed Wells Fargo, Wachovia, or Bank One/Chase branch printed on your statement and pay there. Please check the bottom of your statement to see if you are in an eligible service area. If you are, you will see the name of the bank and the address printed. Take your entire billing statement with you when visiting the branch and making a payment. If you see no local bank information, then this service is currently not available in your area. Please choose another payment method. A convenience fee that varies by state will apply.
  3. MoneyGram – Visit www.moneygram.com/WestlakeFinancial to find a MoneyGram location near you. Use code 2603 along with your account number to make a payment. A fee may apply.
  4. Western Union – go to any Western Union and use City Code: Westlake, State: CA. Be sure to give your account number as reference. A fee may apply.
  5. You can pay online by accessing the WESTLAKE: MY ACCOUNT section.
  6. You may call Customer Service and pay with a Visa debit card or Mastercard debit card; or make a direct check phone payment by calling (888) 739-9192. (Credit cards are not accepted, only debit cards.)

Please mail all payments to:

Westlake Financial Services
PO BOX 54807
Los Angeles, CA 90054-0807

(Be sure to include your account number on your check or money order.)

Please call Customer Service and speak with a Customer Service representative (888-739-9192) or access WESTLAKE: MY ACCOUNT.

You can also fill out the Contact Us form after logging into WESTLAKE: MY ACCOUNT.

Please call Customer Service and speak with a Customer Service representative (888-739-9192) or access WESTLAKE: MY ACCOUNT.

You can also fill out the Contact Us form after logging into WESTLAKE: MY ACCOUNT.

Please call Customer Service and speak with a Customer Service representative (888-739-9192) or access WESTLAKE: MY ACCOUNT.

You can also fill out the Contact Us form after logging into WESTLAKE: MY ACCOUNT.

Please call Customer Service and speak with a Customer Service representative (888-739-9192) or access WESTLAKE: MY ACCOUNT.

You can also fill out the Contact Us form after logging into WESTLAKE: MY ACCOUNT.

Please call Customer Service and speak with a Customer Service representative (888-739-9192) or access WESTLAKE: MY ACCOUNT.

You can also fill out the Contact Us form after logging into WESTLAKE: MY ACCOUNT.